Team alignment, systems, processes, and Project management

Helping SMB’s Succeed

Expertise in:  PMP Certified, Agile Scrum Coach and Scrum Master, Life-Team-Relationship Coach, Process Driven, Communications Expert, Relationship Oriented, and Experience in many business and automation systems; WordPress Agency for web design, security, SEO, maintenance, hosting, and plugin management using Divi, Themify, and other platforms. 

Highlights

Making a difference for

Small and medium-sized businesses through aligning relationships, processes, and systems.  Success is created for and by people which requires relationship building and communication skills… with a visual, iterative, agile, and aligned approach to business success.

Working with Darshana, as the Project Manager on one of my projects, was one of the most pleasant and rewarding experiences of my career.

Her strengths include:

  • Well organized
  • Enthusiastic
  • Knows how to read the room
  • Caring
  • Empathetic
  • Knowledgeable
  • Clear communicator
  • Detail-oriented
  • A servant leader
  • Ability to inspire others do make greater achievements

My Approach

When developing or implementing new solutions or transforming existing ones, you need someone who cares about your team and customers.  You need someone who listens carefully, asks clarifying questions, and continuously assesses alignment with requirements to create project success for you.  I have a history of doing just that.

Customers and leadership come away from projects feeling honored, respected, and satisfied with the results.  They feel fully and frequently informed, and appreciate the relationship that gets built every step of the way.

The visual approach that I take helps simplify the project management methodology and streamlines efficiency with team alignment.  My approach avoids the often created tomes of standard project documentation that are shelved almost immediately; otherwise a great deal of time and expense can go into creating them.  Evaluating the need and value to the team and customers, as well as identifying document preferences, and consumption requirements prior to making an investment in their creation is crucial.

Planning is the most important phase to project delivery and when done properly avoids complications, overruns, and missed expectations. I take a holistic approach to project planning that reduces waste, surfaces customer, team, and stakeholder expectations that gives the customer and team a voice.

If you are looking for an unconventional approach to project management and team leadership that saves you time and money, while generating team and customer satisfaction that leads to return and referral business, I am your gal. 

Featured Team and Customer Successes

Web Service and System Integration

Regional utility

Customer focused approach to designing, developing, and delivery of a web service to start, stop and transfer utility services for >1M customers – the first in the entire utility service industry. Leveraged facilitated customer focus groups to surface their needs and wants as an input to requirements specification with a development project team of only four. Replaced fully manual processes with automated and integrated systems to create a more efficient allocation of resources.  Customer wait times eliminated for service via the call center.  Cost reductions >$1M annually.

Event Tracking and audit system

regional utility

Project approved for development of a custom event tracking and audit system. During initial project requirement gathering sessions, surfaced regulatory risk of $16M in fines if system was not in place within twelve weeks.  Elevated the risk and received project priority approval for resources.

Technology and Infrastructure Transition

Regional Financial Institution

Real Estate Branch Redesign and technology replacement implementation for 350+ locations due to merger and acquisition activity.

Demand Management System

REGIONAL UTILITY

Transformed disgruntled customers into collaborative, satisfied customers by removing a chaotic all requests funneled into a ticketing system with a customer-driven priority demand management system that tied directly to executive prioritized initiatives.  1000 Customers went from not knowing when their requests for service and projects were going to be worked on to participating in Product Owner work priority discussions resulting in product planning and delivery in 3 week sprints.

Credentials

Ph.D. Human Behavior

2005
University of Holistic Theology

M.B.A. E-Commerce

2003
Graduate School of Business – University of Dallas

Bachelor of business administration

1986
Kennesaw State University

Certifications

Scrum Master

2012
Scrum Alliance

PMP

2008
Project Management Institute

Master Relationship Coach

2003
Relationship Coaching Institute

Family Coach

2008
Academy of Family Coaching

spirit in business coach

2006
Spiritual Business Coach University

Life Coach Certification

2002
Graduate School of Coaching (Coachville)

Get In Touch

Let’s connect to create success for you,  your team, and your initiative or project.

People and Project Leader

Darshana Hawks

People + Planning + Process + Coordination + Communication = Desired Results